Learn how to connect the Palace integration, match existing listings, and control what data syncs into MRI Vault. This guide covers sync timing, one‑time matching, landlord settings, and fields brought over from Palace.

This article covers:

About the Palace integration

The Palace integration keeps your MRI Vault property and contact data aligned with what’s in Palace. Once connected, data syncs automatically on a schedule, and you can run a one‑time listing match to align existing records.

Note: After initial setup, a sync runs every 5 minutes.

Note: The integration is designed for New Zealand offices and clients.

Connect Palace to MRI Vault

Set up the connection so MRI Vault can start receiving data from Palace.

In Vault, go to: Office Integration > Palace
Enter your Palace credentials
Review the optional checkboxes:

Force Publish - Bypasses Vault’s workflow logic (including advanced breakpoints) and pushes listings directly to portals

Note: Pre‑ticking portals may incur fees if the portal uses a pay‑per‑property model. Use with caution.

Sync Owners - Syncs landlord/owner data from Palace into MRI Vault as contacts

Tip: You’ll still need to assign a Category and ownership (e.g., a team) for these contacts in MRI Vault.

Click Save/Update to connect

Tip: If the credentials are incorrect or the user lacks permissions, the connection will fail. Confirm you’re using active Palace login details with appropriate access.

Match existing listings (one‑time)

Run an initial match to ensure MRI Vault's current listings align with those already in Palace.

After the connection is successful, select Match Listings
Follow the prompts to match the corresponding listings between Palace and MRI Vault
Complete the match process.

Notes:

You only need to run Match Listings once. After this, future listings will automatically push into MRI Vault.
If a property becomes excluded in a subsequent sync, it will be removed from portals/websites in Vault because it’s no longer listed in Palace.

Control landlord sync (optional)

Landlord/owner syncing is off by default. Enable it if you want Palace landlord records to create/update contacts in MRI Vault.

Go to: Office Integration > Palace, locate the Landlords setting
Tick to enable syncing of landlords/owners
Choose the Category you want these contacts placed into
Select who owns these contacts in MRI Vault

Note: Assign ownership to a team for better visibility and workload distribution.

Data synced from Palace to MRI Vault

Understand the fields that populate in Vault when the Palace sync runs.

Property fields populated from Palace

These map core property information:

Address - Unit, Street Number, Street
Rooms & parking - Bathrooms, Bedrooms, En-suites, Open spaces, Parking info
Property details - Property Type, Building Area, Year Built, Land Area & Land Type
Geolocation - Longitude, Latitude
Suburb IDs - Attempt to match realestate.co.nz suburb ID and a Vault suburb ID; a Trade Me suburb may also be sent
Media - Property Photos

Specific fields to a Life

These listing‑level details are provided when relevant to a Life:

First Publish Agent
Available Date
Heading & Description
Publish Type ID (1 or 2 only)
Is Available/Leased flag
Publish Price (weekly amount) with conversions applied
Web ID

Note: “Specific fields to a Life” refers to fields associated with a listing record as used in MRI Vault.

External links

Links included with the listing where available:

Virtual Tour
Web Link

Tip: If you don’t see expected updates, wait for the next 5‑minute cycle or recheck your Palace settings and listing status.

What's next?

Learn about the other integrations supported by MRI Vault.