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Set up Two-Factor Authentication (2FA)

  • Updated

Learn how to set up and troubleshoot Two-Factor Authentication (2FA) for your MRI Vault account using an authenticator app. This article covers:

About Two-Factor Authentication (2FA)

Note: To enhance account security, MRI Vault requires all users to log in using Two-Factor Authentication (2FA). Ensure your user profile includes a valid email address. Only a system administrator can add this under the user management settings.

Step 1: Install an authenticator app

You’ll need an authenticator app on your mobile device to generate your 2FA codes.

Recommended app:

Note: Any 2FA authenticator app can be utilised if preferred.

Step 2: Link Vault to your authenticator app

Once your app is installed, follow these steps to connect it to Vault.

In Vault:

  1. Go to Settings > My Settings
  2. Click the My Password tab
  3. Under Two-Factor Authentication (2FA), click Activate
    2FA.png

The 2FA activation window will open with a unique QR code appearing.

Qr-code.png
  1. Open your authenticator app
  2. Tap the + icon to scan the QR code
  3. Scan the Vault QR code

In the authenticator app, you will find MRI Vault: vault.user (your Vault username) and an auto-updating 6-digit code.

  1. Enter this code in Vault in the 2FA activation window
  2. Click Save/Activate to complete the login
  3. Click Save/Update
Tip: When signing into MRI Vault, you can tick Trust this device for 7 days to reduce login prompts.
2fa-sign-in.png

Troubleshooting and tips

If you're having trouble logging in or scanning the QR code, try these solutions.

Check device time settings

Incorrect time settings can cause code mismatches.

  1. Open your device’s Settings
  2. Go to Date & Time
  3. Enable Set Automatically

Remove duplicate Vault entries

Multiple Vault entries in your authenticator app can cause confusion.

  1. Swipe left or right on duplicates
  2. Tap the Bin icon to delete
  3. Re-scan the QR code to add a single entry.

Use the app, not your camera

Always open the authenticator app to scan the QR code. Do not use your phone’s camera directly.

Reset your 2FA

If you lose access to your authenticator app or need to reset 2FA:

  1. Contact a system administrator
  2. The administrator will go to Settings > User Management
  3. Select your user profile > Click Deactivate
    Deactivate.png
  4. Log in again and follow the setup steps above.

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