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Use email stationery

  • Updated

Learn how to add and manage email stationery for staff.

This article covers:

About email stationery

Email stationery allows you to create consistent, branded email signatures for each staff member in MRI Vault. These can be added as HTML or image-based headers and footers, and will automatically appear in emails sent via Vault.

Configure email stationery for a staff member

Set up a personalised email signature for a staff member using HTML or image formats.

  1. Go to: Settings > eMarketing > Email Stationery
  2. Select the staff member from the Staff drop-down menu
  3. Choose your stationery format for the Header and Footer:
  • Use Image - Upload a JPG, GIF, or PNG image
  • Use HTML - Paste your HTML signature directly
  • Use Raw HTML (Advanced) - Paste developer-provided HTML code
    Email-stationery.png

Recommended specifications for image uploads:

  • Format - JPG, GIF, or PNG
  • Width - Less than 900 pixels
  • File size - Under 200KB per image
  1. Click Save to apply the stationery

Once stationery is attached, it will automatically populate in emails sent via MRI Vault when the staff member is selected as the sender.

A preview will appear under Existing Stationery.

  1. Click the Staff drop-down menu
  2. Select a staff member
    Stationery-preview.png
  3. Click Preview

Remove existing stationery

Before uploading new stationery for a staff member, you’ll need to remove the current one.

  1. Go to: Settings > eMarketing > Email Stationery
  2. Select the staff member from the Existing Stationery drop-down menu
    Stationery-preview.png
  3. Click Remove Stationery
  4. In the pop-up window, click Confirm
Note: Signatures cannot be retrieved once they are deleted. If a signature is needed again, it must be recreated manually.

Set a default office signature

You can apply a default branding signature for your office.

  1. Go to: Settings > eMarketing > Email Stationery
  2. Select Default Office Branding from the Staff drop-down menu
  3. Add your header and footer as usual
    Office-branding.png
  4. Click Save

Troubleshoot email stationery preview issues

If you’ve updated Email Stationery but the previous version still appears in the preview, clear your browser cache and reload the page.

To clear your cache in Google Chrome:

  • Open Google Chrome on your computer
  • Select the More menu in the top‑right corner (three dots)
  • Click Delete browsing data
  • At the top, choose a time range. To remove all cached data, select All time
  • Tick Cookies and other site data and Cached images and files
  • Click Delete data
  • Refresh the MRI Vault page and reopen Settings > eMarketing > Email Stationery

The updated email stationery should now display correctly in the preview.

What's next?

Learn how to customise the colour scheme across MRI Vault, including the core app, live report, and electronic table.

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