Summary
Learn how merge fields automatically insert contact, property, office, user and appointment information into your SMS and email responses. Understand which merge fields are available in Desktop/Web, mobile app and Owner Summary templates.
This article covers:
- About merge fields for SMS and email responses
- Desktop/Web merge fields
- Mobile app merge fields
- Owner Summary template merge fields
- Desktop/Web fields unavailable in mobile lists
About merge fields for SMS and email responses
Merge fields allow you to automatically insert information into SMS/TXT responses and email templates. These fields help personalise your communications by populating details such as contact names, property information, office details and appointment information when a message is sent.
The merge fields available to you depend on where the response is created or used. Before saving a template, check that the selected merge fields are supported in the relevant area of MRI Vault.
Desktop/Web merge fields
The following merge fields are available in Desktop/Web responses:
| Group | Available merge fields |
|---|---|
| Contact | Title, Greeting, First Name, Last Name, Telephone, Mobile, Email, ContactID |
| Partner | Partner First Name, Partner Last Name |
| User | User First Name, Last Name, Facsimile, Mobile, Telephone, Email, Position |
| Sender | Sender First Name, Last Name, Facsimile, Mobile, Telephone, Email, Position, Website |
| Office | Office Name, Company, Telephone, Email, Website |
| Unsubscribe / appointment | Unsubscribe from SMS link, Unsubscribe from eTable updates, Next Appointment Time |
| Property management | Next Routine Inspection, Next Routine Inspection Date, Outgoing Inspection, Vacate Date, Direct Debit Ref, CommBiz Ref, Rent Review, Original Tenancy Start, Tenancy Start, Rent Paid To, Rent Payment Day, Rent, Rent in words, Base Rent in words, Deposit Rent in words, Total Invoices Due, Tenant Invoices Due, Owner List, Tenant List, Tenant Phone List, Tenant Email List, Property Manager First Name, Property Manager Last Name |
Mobile app merge fields
The following merge fields are available when creating responses in the mobile app, Bulk Communicator or wizard templates:
| Merge field | Availability |
|---|---|
| Property Address | Mobile app and wizard |
| Property Display Price | Mobile app only |
| Custom Property Site (web book) | Mobile app only |
| Property Web Site | Mobile app only |
| eTable Link | Mobile app and wizard |
| Scheduled Viewing Time | Wizard only |
| Appraisal Date/Time | Wizard only |
| Due Date | Property Management tenancy arrears alerts only |
Owner Summary template merge fields
Owner Summary templates use a separate set of merge fields.
| Group | Available merge fields |
|---|---|
| Owner | Owner Greeting(s), Owner Name(s), Owner & Partner Name(s), Property Address, Client Login |
| Feedback stats | Feedback Date Range, Total Feedback Count, Unique Attendees Count, Repeat Attendees Count, Contracts Requested, Hot / Warm / Cold Attendees Count |
| User | First Name, Last Name, Facsimile, Mobile, Telephone, Email, Position |
| Sender | First Name, Last Name, Facsimile, Mobile, Telephone, Email, Position, Website |
Desktop/Web fields unavailable in mobile lists
- Contact: Title, Greeting, First Name, Last Name, Telephone, Mobile, Email, ContactID
- Partner: Partner First Name, Partner Last Name
- Office: Office Name, Company, Telephone, Email, Website
- Unsubscribe / appointment: Unsubscribe from SMS link, Unsubscribe from eTable updates, Next Appointment Time
- Property management: All property management fields listed above, from Next Routine Inspection through to Property Manager Last Name