Learn how MRI Vault helps you identify and manage duplicate contacts using both bulk and individual tools.

This article covers:

• Run a bulk duplicate check
• Check for duplicates on a single contact
• View recently merged or ignored contacts

Run a bulk duplicate check

1. Go to: Contacts > Duplicate Check

The system will begin scanning for potential duplicates.

2. Refresh your browser to view the results
   
3. Once refreshed, the system will display matched contacts based on Name, Email, and/or Phone

4. Click Resolve next to any duplicate group to begin reviewing.

A new screen will open where you can:

• View each contact
• Check the attached notes
  

5. Choose to Merge, Ignore, or Delete the duplicates
6. If merging, select the details you want to keep. MRI Vault will automatically retain all phone numbers and email addresses.
   
7. Click Merge Now to complete the process.

Check for duplicates on a single contact

This method is ideal for progressive clean-up as you work through individual contact records.

1. Go to: The contact card
2. Click Options > Duplicate Check
   

MRI Vault will scan for potential duplicates of that contact.

3. Click Resolve to review the results

A new screen will open where you can:

• View each contact
• Check the attached notes
  

4. Choose to Merge, Ignore, or Delete the duplicates
5. If merging, select the details you want to keep. MRI Vault will automatically retain all phone numbers and email addresses.
   
6. Click Merge Now to complete the process.

View recently merged or ignored contacts

MRI Vault tracks your recent duplicate management actions.

1. Go to: Contacts > Duplicate Check
2. Select the Recently Merged or View Ignore List

• Recently Merged - View contacts merged in the last 30 days
  
• View Ignore List - View duplicates you’ve chosen to ignore in the last 60 days. You can also unignore them from here
  

To change how long duplicates are ignored:

1. Go to Settings > Account Details
2. Tick the option to ignore duplicates indefinitely if preferred
   
3. Click Save/Update