Learn how to check in attendees at open homes and private inspections using the MRI Vault mobile iOS app, and streamline attendee check-ins and feedback collection during inspections.

This article covers:

Manually check in attendees

Use this method to add attendee or buyer details directly against a property.

Before you begin:

If you want to send automatic SMS or email messages to attendees, make sure to set that up first (see Set up automatic messages below).

Go to: The property card
Tap Check In & Add Feedback > Check-In Attendees
Enter the attendee’s details, add feedback, and any buyer information
Under Note Type, select the option that best matches the interaction (for example: Email Enquiry, Phone Enquiry, Open Home / Inspection Feedback, Open for inspection call back, Private Inspection, or Social Media)
Tap Save to complete the check-in

To delete feedback:

Tap the entry
Select Delete Feedback
Tap Delete feedback to confirm

Create a scheduled viewing

Schedule a private inspection in advance using the calendar widget.

Go to: the Dashboard
Tap the + icon above the calendar widget
Tap the Scheduled Viewing tab
Set the viewing details: time, property, contacts, and agents
Tap Save to confirm the scheduled viewing

You can also create a scheduled viewing from within a property:

From the Dashboard, tap the Properties tile
Search and tap the address
Tap Check In & Add Feedback
Tap the Calendar icon
Select the scheduled viewing > Tap the attendee
Enter the attendee’s details, add feedback, and any buyer information
Tap Save to complete the check-in

Add an open home

Add new open home times directly from the dashboard.

Go to: the Dashboard
Tap the + icon above the Open Home widget
Select the property, set the time and duration, assign agents, and choose whether to add it to your phone calendar
Tap Save to add the open home

To edit an existing open home, tap the pencil icon next to it in the widget.

Use kiosk mode for self-check-in

Let attendees check themselves in using your device in kiosk mode.

From the Dashboard, tap the Properties tile
Search and tap the address
Tap Kiosk Mode

Your device will enter kiosk mode, allowing attendees to check in.

Tip: We recommend enabling Guided Access to lock the screen.

Go to: Your device's Settings app (Not the Vault app)
Tap Accessibility > Tap Guided Access
Right of Guided Access, tap the toggle to ON
Tap Passcode Settings > Tap Set Guided Access Passcode
Enter a passcode, then re-enter it. From here, you can also turn on Face ID or Touch ID as a way to end a Guided Access session
Return to the MRI Vault app > Navigate to the kiosk mode as above
Triple-press your home button and follow the prompts to activate Guided Access, and triple-press your home button once more to turn off Guided Access

Use QR Code for contactless check-in

Generate a QR code that attendees can scan to check in on their own devices.

From the Dashboard, tap the Properties tile
Search and tap the address
Tap Check In & Add Feedback
Tap menu (three dots) > Show QR Code
Display the QR code for attendees to scan and enter their details

You can also print the QR code from the web version:

Go to the listing > Other or Open Homes tab > Print QR Check-In

Note: QR check-ins are added to the holding area and must be processed before they appear in reports or trigger automatic messages.

Process enquiries in the holding area

Review and finalise attendee check-ins submitted via QR code.

Go to the Holding Area widget on the Dashboard or

From the property > Website Enquiries & Holding Area

Tap the attendee > Tap Check In / Add Feedback
Review for duplicates and add any missing details
Tap Save to process the enquiry

Tip: Use Process Enquiry to skip manual review, or Ignore Enquiry to discard it.

Set up automatic messages

Send SMS or email messages automatically when attendees are checked in.

Open the property > Tap Check In & Add Feedback
Tap the speech bubble icon > Set automatic message
Choose SMS or Email from the drop-down menu
Create or select a message template

Tip: Use merge fields in your templates for personalisation.

Send through MRI Vault CRM - Choose whether to send via MRI Vault (charges apply) or your mobile device

Once enabled, the selected message becomes the default for all inspections on that device. You can update or disable it at any time.