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Two-factor Authentication (2FA)

  • Updated
Two Factor Authentication (2FA) is mandatory for all Vault accounts. Below is a step-by-step guide on logging in via a two-factor authentication app. 

To set up two-factor authentication (2FA), you must ensure a defined email address in your user management. This will need to be added by a system admin user as shown in the User Management Settings knowledge article.

Contents:

Step by step

Setup Authenticator App

If you have yet to install an authenticator app on your mobile device, you can simply download the Google Authenticator app via the below links:

*Any 2FA Authenticator app can be utilised if preferred*

1. Click Setup Authenticator App Now
2. This will then populate a unique QR code, similar to the below example
3. The QR code will need to be scanned by the Authenticator App (typically using the + button). Once scanned, you will then be presented with a code for Vault within your authenticator app as shown below
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4. Upon entering the code, this will log you in as normal
In the future, whenever you log into Vault, you will immediately be asked for your 2FA code, with the option to tick Trust this device for 7 days if desired.
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Troubleshooting + Hints & Tips

  • If the date and time of your device is not set to update automatically this can cause Vault to reject the code that is entered. To fix this:
    1. Navigate to the settings menu on your device (with the 2fa authenticator installed)
    2. Select the date and time setting
    3. Set to automatically set the date and time

  • Please ensure that you have only 1x option of Vault appearing in the Authenticator App, (this can occur if you have scanned the QR code on separate occasions prior to this method becoming mandatory)
    If you see duplicates for one account, delete all codes, scan the QR code once and you will then see just one code within the Authenticator App.
    To delete this, swipe left or right on the code > Select the Bin Icon > Confirm removal
    You may then need to re-scan the QR code when logging in.

  • When prompted to scan the QR Code to enable 2FA via the Authenticator App, please open the app first to scan the code.
    Do not use your phone camera to scan the QR code.

 

 

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