These options will only be visible when a transaction has not yet been reconciled.
If you need assistance with these actions or are unsure which action is best for your situation, please contact the Vault support team.
Contents:
Related Articles:
1. Reverse
This is used to reverse an incorrect receipt, payment or fee that has not yet been reconciled.
Examples:
- A rent receipt was created with incorrect information entered eg wrong date, amount or tenant.
- A duplicate fee was charged to the owner in error
- An incorrect owner payment was made
2. Dishonour
Commonly used if your tenant pays rent via direct debit and the money dishonours at the bank or if your tenant pays rent by cheque and there is not enough money in their account so the cheque 'bounces'.
When you dishonour a transaction in Vault you will see on the ledger the original 'deposit' receipt and then the dishonoured 'withdraw' receipt.
If a management fee was charged it will automatically be credited back to the ledger
3. Reassign
You can reassign receipted monies to either rent, invoices or bond. This can be the full amount of the unallocated funds or a part amount.
Example:
You incorrectly receipted money as rent when it should have been for bond or allocated to unallocated monies.
Note, you can only reassign money within the one tenancy. You cannot reassign money from one tenant to another.
If you find you have reassigned incorrectly, follow the below steps:
- Reassign the incorrect reassignment back to Unallocated monies then,
- Reassign the monies as you need
Please contact Support if you feel you have used the wrong Action and our Team will be able to help you rectify this correctly. Please don't continue to rectify the transactions if you are unsure.