Learn how to enable Caller ID in the Vault App for iOS and Android.
This article covers:
- Set up Caller ID on Android
- Set up Caller ID on iOS
- Populate the Caller ID Database (optional)
- Refresh the Caller ID Database (Optional)
Set up Caller ID on Android
Caller ID is now built directly into the MRI Vault and Compass+ Android apps.
To enable Caller ID on Android:
- Open the Vault App or Compass+ App
- Tap Enable Caller ID in the pop-up notification OR
- Tap Settings
- Tap System & Caller ID
-
Turn on the Caller ID toggle
-
When the Screen Overlay Permission Request appears, tap Continue
- On the Display over other apps screen, enable Allow display over other apps
-
When prompted, select MRI Vault or Compass+ as your default caller ID and spam app, then tap Set as default
Once Caller ID is enabled, your Vault contact names will appear when someone from your database calls you, making it easier to recognise who's calling.
Set up Caller ID on iOS
iOS handles Caller ID through system settings. Here’s how to enable it.
- Open the iOS Settings app
- Go to Phone > Caller Blocking & Identification
- Toggle MRI Vault to On
Populate the Caller ID Database (optional)
Populating the database ensures your contact list is up to date for Caller ID.
- Open the Vault App
- Tap the Settings icon (top-left corner of the Dashboard)
- Tap System & Caller ID
- Tap Populate Caller ID Database
This also updates the Caller ID list if it has changed.
Refresh the Caller ID Database (Optional)
Refreshing the database forces an update of your contact list for Caller ID purposes.
- When to use this - Vault automatically updates the Caller ID database nightly. However, if you’ve recently added new contacts and want them to appear immediately, follow these steps
- Open the Vault App
- Tap the Settings icon (top-left corner of the Dashboard)
- Tap System & Caller ID
- Tap Refresh Caller ID Database
This triggers iOS to reprocess and insert new contacts into the Caller ID system.