The Vault app is the perfect way to record your open home attendees or private viewings. This ensures you capture your inspection data for vendor reporting and further use.
Contents:
- Check In Attendees Process (Manual Check-in)
- Creating a Scheduled Viewing
- Check in Scheduled Viewing Process
- Adding Open Homes
- Kiosk Mode & QR Code Check-in Process
- Processing enquries in the Holding Area
- Setting up Automatic Message
Check In Attendees Process (Manual Check-in)
If you would like to utilise the automatic SMS/Email function, please ensure this is set before checking in attendees by following the steps provided under Setting up Automatic Message.
1. Navigate to a property
2. Tap Check In & Add Feedback > Check-In Attendees
3. Once here, we are then able to capture the attendee's details, add owner feedback, and further buyer information
4. Click Save to check in the attendee
To delete feedback, simply select it and tap Delete Feedback.
Creating a Scheduled Viewing
You can schedule a viewing via the calendar widget by following the steps below.
1. Navigate to the Dashboard
2. Tap on the plus (+) symbol above the calendar widget > tap Scheduled Viewing tab
3. You can toggle viewing confirmation, set start/end times, attach contacts, search for the property, and share the viewing with other users
4. Once completed, you can tap Save to add the scheduled viewing
You can also create a scheduled viewing from within the property > tap Check In & Add Feedback > Tap the three dots in the top right-hand corner > Scheduled viewings.
Check In Scheduled Viewing Process
1. Navigate to a property > Check In & Add Feedback
2. Tap into the Calendar
3. Tap into the scheduled viewing attendee > Check In / Add Feedback
4. Once here, we are then able to modify the attendee's details, add owner feedback, and further buyer information
5. Click Save to check in the attendee
Adding Open Homes
We can add further open inspection dates/times via the Open Homes widget. This can be done by following the steps below:
1. Navigate to the Dashboard
2. Tap on the plus (+) symbol above the Open Home widget
3. You can select the property, set the start time/duration, update the primary agent, add secondary agents, and toggle to add the open home to your phone calendar
3. Once completed, tap Save to add the open home
You can also edit or delete an existing Open Home by tapping on the edit (Pencil) symbol next to the Open Home showing in the widget.
Kiosk Mode & QR Code Check-in Process
We provide the option to set up Kiosk Mode or produce a QR Code for a contactless check-in process. This can be done via the following steps:
Kiosk Mode Check-in
1. Tap into the property that you are conducting the open home for
2. Select Kiosk Mode
3. This will then place the device in Kiosk Mode, to which the open home attendees may check themselves in by following the steps provided
You can also place your device in kiosk mode from within the property > tap Check In & Add Feedback > Tap the three dots in the top right-hand corner > Kiosk mode.
TIP: We recommend locking your device so attendees cannot navigate within it. This can be done by activating Guided Access, as shown in the steps below.
1. Open your settings app (for your device, not within the Vault app)
2. Search for "Guided Access" and tap to open
3. Toggle the Guide Access tickbox on
4. Now that guided access is active, you do not need to repeat steps 1-4 for future kiosk mode usage
5. Open the Vault app and navigate to the kiosk mode as per the above process
6. Triple-press your home button and follow the prompts to activate Guided Access, and triple-press your home button once more to turn off Guided Access
QR Code Check-in
1. Tap into the property that you are conducting the open home for
2. Tap Check In & Add Feedback
3. Tap the three dots in the top right-hand corner > Show QR code
4. This will then bring up the QR Code for the property, to which the open home attendees may check themselves in by scanning the QR Code and providing their details
You can also print a QR Code from the web version of Vault by going to the listing > Other or Open Homes tab > Print QR Check-In. The same QR Code can be used for the entire listing campaign, so it's not needed for each open home.
QR Code check-ins don't scan for duplicates and are added to your enquiry/holding area. They must be processed before appearing in your database or owner feedback report. Automatic SMS or email notifications won't be sent until the check-in is processed.
Processing enquries in the Holding Area
Once a contact has been checked in via the QR code, you can process their check-in from the Holding Area widget. This can be done by following the steps below:
1. Navigate to the Holding Area widget on your Dashboard, or if you are currently in the property, tap Website Enquiries / Holding Area
2. Tap into the client record > tap Check In / Add Feedback
3. Once here, you can check for potential duplicates and add further details if required
4. When completed, tap Save to process the enquiry - This will then populate the enquiry/contact against the listing
You can click on Process Enquiry to automatically process the enquiry without checking for potential duplicates/adding further details, or you can choose to Ignore Enquiry to remove the enquiry altogether.
Setting up Automatic Message
You can set up an automatic SMS or Email to be sent to the inspection attendee at the time they are checked in. This can be set up by following the steps below:
1. Navigate to the property
2. Tap Check In & Add Feedback > Tap into the speech bubble > Set automatic message
3. You can enable automatic SMS or email by selecting the dropdown, then create a new message or choose an existing template.
Once set up, the applied (SMS or Email) template will become the default for ALL inspections conducted on the device moving forward - Template merge fields are therefore recommended. The configuration can be modified or deactivated at any time.
4. Once you are happy with your automatic response, you can toggle to send through MRI Vault CRM or leave it untoggled to send via your mobile device.
5. Once set, tap Save to complete the setup
If sending an SMS response via MRI Vault CRM is toggled, each SMS/TXT sent will incur a charge.